Terms and Conditions
Goblin Dreams try to give an accurate representation of my products. We do have high quality control standards and am confident you will be happy with your purchase. If for any reason you are not, please contact us.
Goblin Dreams aim to keep stock levels accurate, but in cases of out if stock items, we will contact you and give you options for refund, replacement or 2nd delivery.
Goblin Dreams take Privacy very seriously and we only collect the minimum data necessary to complete your order. Goblin Dreams will never pass your details to a third party.
Goblin Dreams accepts:
- Postal Order
- Card payment over the phone or mail order
- Bank Transfer
Postage costs are calculated on size and weight, and will be added at the checkout. There are a variety of postal options available. Please use the postage calculator in your basket to check postal rates for items.
We reuse packaging materials where possible, and all our gift boxes are made from recycled materials.
Goblin Dreams aims to process your order the same working day (when ordered before 10am) where possible. Maximum dispatch time will be 3 working days, unless contacted.
Made to order items have their own dispatch times. Please refer to the individual product details for an estimated dispatch time.
You will receive notice of your items being dispatched via email.
Estimated times for delivery, after dispatch are:
UK First Class UK: 1-3 days working days
Second Class UK: 2-5 working days
Europe: 3-7 working days
Rest of World 10-14 working days
These are estimated times only, and we cannot guarantee delivery within these timeframes. If you do not receive your item within these timeframes, please contact us so that we can start to resolve. If your items has been damaged in transit, please contact us immediately
We offer a 7 day cooling off period, in which you may cancel your order at no cost to yourself. Please contact us on firstname.lastname@example.org as soon as possible. However, this only applies if your items have not yet been dispatched. Once your items have been dispatched, please see 'Returns' for how to proceed.
Goblin Dreams hope you will be happy with your purchase, however if you wish to return* you may do so within a period of 30 days (*with the exception of pierced earrings due to hygiene reasons, and Mystery Boxes). You must contact Goblin Dreams before returning, and we will give you instructions for return. Goblin Dreams are not responsible for return postage (unless item is damaged) and it is advised you obtain proof of postage obtain proof of postage.
Mystery Boxes, due to the nature of the product, do not fall into the returns procedure.
Refunds will be processed within 14 days of receipt of returned item
Goblin Dreams is registered as a business in the UK. The business address is The Cottage, Dartfordleigh, Postbridge, Devon, PL20 6TJ
This address is for correspondence only, and visits are strictly by appointment only.